Wibbd's Privacy Policy — Your information is safe with us

We collect various types of information when you open an account and use our services at wibbd. This is done solely to improve service quality and keep your account secure. wibbd never collects unnecessary data.

The types of information we collect are explained below by category:

Wibbd uses your information only for specific, legitimate purposes. It is never used for vague or unauthorized reasons. Every use case is clearly outlined below:

• Account Management: Your information is used to create, verify, and secure your account. Your identity information is required to authenticate logins and verify transactions.
• Payment Processing: Financial information is used to process deposits and withdrawals, and is shared with payment gateway partners in encrypted form.
• Fraud Prevention: Your device and activity data are analysed to detect any unusual or suspicious behaviour.
• Service Improvement: Anonymous usage statistics are collected to understand your preferences and habits, helping wibbd improve its overall service.
• Legal Compliance: Necessary data is retained to comply with applicable laws and regulations in Bangladesh.
• Contact: To send you important account updates, security alerts, and — with your consent — promotional messages.

We never use your data for personal profiling, political purposes, or anything not stated in this policy.

Wibbd uses cookies and similar technologies to enhance your experience on our website and app. Cookies are small text files stored on your device.

• Essential Cookies: These are essential for the website to function properly. They are required to maintain your login session and perform security checks.
• Performance Cookies: Helps identify which pages are visited most and where issues occur. This data is anonymous.
• Functionality Cookies: Remembers your language preference and custom settings so you don't have to reconfigure them every time you log in.
• Marketing Cookies: Used only with your consent. To disable these, adjust your browser settings.

Wibbd retains your data only for as long as necessary. While your account is active, your information is stored securely on our servers. Even after account closure, certain data may be retained for a defined period to meet legal obligations.

• Account information & KYC documents: up to 5 years after account closure.
• Transaction records: up to 7 years, in line with financial regulations.
• Cookie Data: session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• Marketing communication data: deleted immediately upon opt-out.

Once data is no longer needed or upon your request, it is securely deleted in a way that makes recovery impossible.

Wibbd never sells your personal information. However, limited data may be shared with specific trusted partners as needed to operate our services. Strict confidentiality agreements are in place in every such case.

• Payment Partners (bKash, Nagad, Rocket): Only the information necessary to complete a transaction is shared, and it is always transmitted in encrypted form.
• Identity Verification Services: Only the minimum necessary information is shared with identity verification services for the KYC process.
• Law Enforcement: Information may be disclosed in response to a valid court order or government directive.
• Cloud Service Provider: Secure cloud servers are used for data storage, all of which comply with the highest security standards.

Wibbd believes you should have full control over your own data. That's why we guarantee the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request a correction if any of your personal information is inaccurate.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You may request that your information not be used for specific purposes.
• Data Portability: You may request a copy of your data in a structured, portable format.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.

To exercise any of these rights, email us at support@wibbd.app. We will respond to your request within 48 hours.

Wibbd is strictly for users aged 18 and above. We do not knowingly collect information from minors. If we become aware that a minor has created an account, that account will be immediately closed and all associated data deleted.

If you suspect your child is using wibbd, please contact support@wibbd.app immediately. We will act promptly.

Wibbd uses industry-leading security technology to protect your data. Our security team monitors systems around the clock to detect any unusual activity.

• 256-bit SSL/TLS Encryption: All communication between the server and your device is encrypted.
• Two-Factor Authentication (2FA): OTP verification is required at login for an added layer of security.
• Firewall & DDoS Protection: Advanced technology to protect our servers from cyber attacks.
• Regular Security Audits: Third-party experts regularly audit our systems.
• Data Backup: Your data is backed up across multiple secure servers.

Please keep in mind that no system on the internet is 100% secure. Keep your password strong and never share it with anyone. If you notice any suspicious activity, let us know immediately.

Wibbd may update this Privacy Policy from time to time. If any significant changes are made, we will notify you via email or a notice on the website.

• The date of any changes will be noted in the "Last Updated" section at the top of this page.
• For significant changes, advance notice will be sent to your registered email address.
• Continued use of wibbd after any policy changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

We always strive to keep this policy simple, clear, and user-friendly. Your feedback matters to us.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our data protection team will respond to your message within 48 hours.

• Email: support@wibbd.app
• Live Chat: Click the chat button in the bottom-right corner of the website.
• Response Time: Typically within 1–6 hours, and no longer than 48 hours.
• Hours of Operation: 7 days a week, 24 hours a day.